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ITIL Service Management Advisor

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Date: May 8, 2019

Location: Dallas, TX, US

Company: NTT DATA Services

Req ID: 46911 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ITIL Service Management Advisor to join our team in Dallas, Texas (US-TX), United States (US).



This ITIL Service Management Subject Matter Expert will oversee, facilitate, and administer ITIL based service support and/or technical account management in the coordination of incident ownership and client account management.  This person will be the subject matter expert (SME) needed to provide the management and oversight of the service delivery processes, which may include incident management, problem management, request management, change management, service level management and/or configuration management. As well as manage resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic.


Role Responsibilities:

·         Lead complex service delivery processes and associated projects

·         Manages service delivery processes in a complex service delivery environment

·         Identifies and leads continuous improvement activities in support of client or internal business processes

·         Provide ITIL infrastructure subject matter expertise to develop, improve, integrate, measure, and report on operational processes and comply with ITIL framework

·         Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation

·         Travel:  This position requires someone who can travel at least 25%


Basic Required Qualifications:

·         8+ years relevant experience with ITIL processes and principals

·         ITIL Certification (Practitioner Level and above)


Highly Preferred Skills:

·         Excellent understanding of ITIL processes and principals

·         Excellent written and verbal skills

·         Excellent ability to create and document process

·         Degree: Bachelor’s in computer science or equivalent work experience. Graduate degree preferred


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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