Req ID: 393707 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Project Program Director to join our team in Dallas, Texas (US-TX), United States (US).

Role Summary

The Project Program Director will provide client-facing program and solution leadership for billable JMNC engagements in North America, working directly with client stakeholders to understand business and technology priorities, shape executable solutions, and support program setup and transition into delivery.

The role will work across JMNC sales teams, relevant BU sales teams, Practices, and delivery organizations to connect client needs with NTT DATA capabilities and ensure continuity from solution development through transition into delivery.

The position will support Japanese multinational clients across industries, including coordination across client headquarters in Japan and North American stakeholders. Depending on client and engagement needs, the role may be based at a client site for certain assignments.

Key Responsibilities

Client Advisory & Solution Development

•   Develop trusted relationships with client stakeholders and understand their business priorities, technology challenges, and operational needs.

•   Translate client needs into potential solution initiatives by connecting appropriate NTT DATA capabilities, Practices, and delivery expertise.

•   Work directly with client stakeholders to clarify requirements, priorities, implementation considerations, and stakeholder alignment.

•   Support solution shaping and proposal development in collaboration with JMNC sales teams, relevant BU sales teams, Practices, and delivery organizations.

•   Provide client-facing leadership during solution development, program setup, and transition into delivery.

Program Planning & Execution

•   Lead client-facing solution and program initiatives from requirements definition and planning through program setup and transition into delivery.

•   Define program scope, milestones, timelines, success metrics, and deliverables.

•   Build and maintain detailed project/program plans using appropriate delivery methodologies, including Agile, Scrum, or hybrid approaches.

•   Track execution progress and ensure timely delivery with high quality.

•   Develop implementation approaches, resource plans, milestones, and delivery governance appropriate to each client engagement.

Cross-Functional Coordination

•   Collaborate with clients, JMNC sales teams, relevant BU sales teams, Practices, solution teams, delivery organizations, and regional/global NTT DATA teams.

•   Drive alignment across multiple teams and resolve cross-functional dependencies.

•   Facilitate regular program reviews, client workshops, solution discussions, governance meetings, and executive updates.

Solution & Advisory Leadership

•   Maintain a strong understanding of enterprise IT services, solution architecture, integrations, cloud technologies, and delivery lifecycles.

•   Translate client business and technology requirements into practical solution and execution plans.

•   Work closely with Practices, solution architects, and delivery leaders to identify appropriate and scalable solutions.

•   Evaluate solution and delivery risks, trade-offs, and implementation challenges.

Matrix Team Leadership & Delivery Coordination

•   Lead cross-functional and globally distributed teams in a matrix environment to achieve client engagement and program objectives.

•   Drive effective collaboration and accountability across participating teams.

•   Coordinate resources, workload, and priorities across JMNC, Practices, delivery organizations, and other NTT DATA teams to support effective execution.

•   Encourage strong stakeholder relationships and effective communication across teams.

•   Resolve cross-functional issues and facilitate decision-making in high-pressure situations.

Risk & Dependency Management

•   Identify program risks early and drive mitigation strategies.

•   Manage blockers, escalations, competing priorities, and resource constraints.

•   Ensure governance, compliance, and operational readiness for program setup and transition into delivery.

•   Identify key solution, commercial, resource, and implementation risks early and coordinate appropriate actions with relevant stakeholders.

Stakeholder Communication

•   Communicate program status, client priorities, risks, and key decisions to client and internal stakeholders.

•   Prepare dashboards, reports, presentations, and executive summaries.

•   Drive transparency and accountability across teams.

•   Build and maintain effective relationships with senior client stakeholders and internal executives throughout the engagement lifecycle.

Process Improvement

•   Improve client engagement, program setup, delivery processes, and operational efficiency.

•   Establish best practices for program execution and delivery governance, documentation, and collaboration.

•   Implement metrics-driven program management approaches.

•   Contribute to improving collaboration across JMNC, Practices, relevant BUs, and delivery organizations to support consistent client outcomes.

Program Setup & Delivery Transition

•   Coordinate engagement setup, implementation, transition, and major delivery milestones.

•   Ensure delivery readiness, effective coordination across participating teams, and transition into ongoing delivery or operations.

•   Support resolution and recovery of significant delivery issues when needed.

•   Ensure client requirements, solution intent, assumptions, and key commitments are clearly transferred from solution development into delivery.

•   Maintain continuity with client stakeholders through the transition from solution development and program setup into execution.

Required Qualifications

•   Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field, or equivalent relevant experience.

•   5+ years of experience in client-facing technology consulting, Program Management, Project Management, solution development, client delivery, or related roles.

•   Strong understanding of enterprise IT services, technology solutions, and delivery lifecycle.

•   Experience with project/program management methodologies and related delivery tools.

•   Proven experience leading cross-functional teams and working with senior client and internal stakeholders.

•   Strong analytical, organizational, leadership, and communication skills.

•   Ability to manage multiple priorities and operate effectively in a global, matrixed environment.

•   Ability to understand client business and technology challenges and translate them into executable solution and delivery approaches.

•   Business-level proficiency in Japanese.

•   Demonstrated experience working with Japanese-headquartered organizations and a strong understanding of Japanese corporate culture, business practices, and decision-making processes.

•   Ability and willingness to work at a client site for certain assignments, depending on client and engagement needs.

Preferred Qualifications

•   PMP, PgMP, Scrum Master, SAFe, or Agile certifications.

•   Experience with cloud platforms such as Amazon Web Services, Microsoft, or Google.

•   Experience leading globally distributed teams.

•   Experience in digital transformation, technology modernization, or enterprise-scale client programs and solution initiatives.

•   Experience in client advisory, solution development, or consultative client engagement.

•   Experience supporting solution shaping and proposal development in collaboration with sales, Practice, and delivery teams.

Core Skills

•   Program & Project Management

•   Matrix Team Leadership

•   Client & Executive Stakeholder Management

•   Delivery Governance & Program Setup

•   Strategic Planning

•   Global & Cross-Functional Coordination

•   Risk & Escalation Management

•   Conflict Resolution

•   Communication & Executive Reporting

•   Problem Solving & Decision Making

•   Client Advisory & Requirements Definition

•   Solution Development & Delivery Transition

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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