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Service Operations Center (NOC) L2 Engineer

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Date: Apr 9, 2019

Location: Dallas, TX, US

Company: NTT DATA Services

Req ID: 44132 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Service Operations Center (NOC) L2 Engineer to join our team in Dallas, Texas (US-TX), United States (US).

 

 

This is a remote role on 3rd shift starting at 1;30am CST.

 

The Service Operations Center (NOC) Level 2 Engineer is responsible for NOC support of proactive monitoring, service requests and Incidents. This relates to all technology supported (e.g. servers, networks appliances, workstations, printers, messaging, etc.) and vendor specific hardware based on the individual accounts supported by the US-based SOC/NOC team. The SOC/NOC provides a continuously operating 24x7x365 contact call-center for specific accounts. The SOC/NOC maintains a trouble ticket database and information on all customers, vendors, and supported CI's (configuration items) in a database and NTT DATA SharePoint site along with appropriate customer repositories.

 

This role may involve working after-hours and weekends depending on assigned shift and customer requirements. Must be able to support highly available 24/7 SaaS customer environments.  NTT DATA supports multiple clients whose environments are dynamic requiring the NTT DATA engineering teams to ensure stability and scalability of the environment. 
 

The candidate must possess the following personal characteristics:

  • Strong interpersonal skills – specifically verbal and written skills, telephone skills, active listening and client-care skills
  • Proficient in email communication , able to write professional emails communications to end users and customers
  • Ability to work remotely with little supervision

 

 

Basic Qualifications

3 years of Operations & Support Analyst-Application Support-Application Monitoring-L1 or L2 Support

3 years of Operations & Support Analyst-System Admin-Windows OS-Legacy Versions (NT, 2000, 2003)/Server 2012 / 2012 R2/ Server 2008 / 2008 R2/Server 2016 and beyond

3 years of Operations & Support Analyst-Unix / Linux-L1 or L2 Support

3 years of Support Specialist-Desktop Administration-Service Desk Application support

2 years of Network Administrator-L1 NOC Monitoring Administrator

1 year of Systems Administrator-ITIL/ITSM Processes

 

Position Requirements and Responsibilities:

The SOC/NOC L2 Engineer may support multiple Cloud Services Delivery Non-Hosted accounts, working with a team of NTT DATA engineers across L1, L2 and L3 skillsets along with the NTT DATA PMO team. A SOC/NOC L2 Engineer is critical to customer service and contract SLA's. They will be the first or second-point-of-contact for customer end users or technical teams. Following standard operating procedures (SOP’s) and Knowledge Base (KB) articles, the L2 Engineer drives towards remediating issues as quickly as possible, if not they'll escalate to the L3 teams for assistance based on SLA’s.   

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Consulting, Developer, Database, Linux, Unix, Technology