Technical Delivery Manager (Server, Storage, Exchange and Database)

Req ID: 350477 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Delivery Manager (Server, Storage, Exchange and Database) to join our team in Addison, Texas (US-TX), United States (US).

Technical Delivery Manager
(Server, Storage, Exchange and Database)

Dallas, TX – Client Site (Onsite - 4 days in a week)

Role Description

The Infrastructure Technical Delivery Manager is a hands-on manager responsible for overseeing end-to-end delivery of client engagements for a Life Insurance and Annuity Services provider with 2,000+ employees.

This role serves as the primary technical authority managing shared services team supporting server, storage, Exchange, database, and midrange systems and is accountable for operational stability, complex incident resolution, DC oversight, and technical risk reduction across the client environment.

Job Description

10+ years of relevant experience required for the role.

Infrastructure & Database Engineering

• Perform hands-on administration, configuration, and troubleshooting of:
• Enterprise storage systems
• Microsoft Exchange (on-prem and hybrid)
• Windows and Linux server platforms
• Database platforms (administration support level) including:
• Microsoft SQL Server
• Manage builds, upgrades, migrations, patching, and performance tuning across infrastructure and database platforms.
• Support data center operations including compute, virtualization, and hardware refresh activities.

Incident, Problem & Change Execution

• Act as Tier-3 technical escalation for complex infrastructure and database incidents.
• Perform root cause analysis and implement permanent corrective actions.
• Execute and validate infrastructure and database changes in accordance with ITSM processes.
• Maintain configuration accuracy and technical documentation.

Monitoring, Automation & Optimization

• Configure and utilize monitoring tools for infrastructure and database platforms.
• Develop and maintain automation scripts for operational tasks and remediation.
• Identify and implement opportunities for standardization, optimization, and cost efficiency.

Technical Coordination

• Collaborate with shared services team and their organization for delivery of services.
• Collaborate with application, network, security, and vendor teams for integrated service delivery.
• Provide technical input into infrastructure and database architecture decisions.
• Maintain runbooks, SOPs, and recovery documentation.

Deliverables

• Stable and secure infrastructure and database platforms meeting agreed SLAs.
• Timely resolution of infrastructure and database incidents, problems, and changes.
• Documented configurations, runbooks, and recovery procedures.
• Successful execution of upgrades, migrations, and DR activities.
• Continuous improvement through automation and performance optimization

#LI-MIWS

#INDICS

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.