Techno Functional Consultant

Req ID: 392884 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Techno Functional Consultant to join our team in Dallas, Texas (US-TX), United States (US).

Job Description: Techno-Functional Consultant – Enterprise eCommerce

Position Overview

• Role Title: – Techno-Functional Consultant – Enterprise eCommerce
• Job Title: Principal / Lead Techno-Functional Consultant – eCommerce & Digital Commerce Architecture
• Total Work Experience: Minimum 15+ years of professional IT experience, with 12+ years of practical eCommerce / Digital Commerce experience
• Domain Focus: Enterprise B2B & B2C Commerce, Digital Commerce, Omnichannel, Headless & Composable Ecosystems
• Primary Platform Focus: SAP Commerce Cloud / SAP Hybris, Shopify / Shopify Plus, Commerce Layer / Composable Commerce and other leading enterprise eCommerce platforms
• Architecture Experience: Minimum 7+ years of solution/application architecture experience
• Implementation Experience: Proven experience delivering multiple end-to-end enterprise eCommerce implementations

Job Summary

We are seeking a highly experienced Techno-Functional Consultant – Enterprise eCommerce to define, design, govern and drive the technology architecture for complex digital commerce ecosystems.

The candidate will act as a senior technology authority across B2B, B2C, D2C and omnichannel commerce, translating business objectives into scalable functional and technical solutions. The role requires deep practical knowledge of multiple eCommerce platforms, with the ability to evaluate, design, integrate, modernize and govern commerce solutions across different technology landscapes.

The ideal candidate should possess substantial hands-on experience with SAP Commerce Cloud / SAP Hybris, Shopify / Shopify Plus, Commerce Layer or equivalent composable commerce platforms, together with strong knowledge of API-first architecture, microservices, cloud, ERP/CRM/PIM/OMS integration, payments, search, customer identity and modern frontend architectures.

The individual will work closely with business leaders, product owners, enterprise architects, engineering teams, system integrators and senior stakeholders to define application architecture, integration patterns, technology standards, implementation roadmaps and technical governance.

The candidate must have practical experience designing solutions for both enterprise B2B and B2C environments, including complex pricing, customer/account hierarchies, product catalogs, promotions, checkout, order management, inventory, fulfillment, payments and post-order processes.

Dedicated eCommerce Architectural Experience Breakdown

To ensure enterprise-grade scalability, interoperability, security and maintainability, candidates must meet the following technical experience parameters across the core eCommerce architecture domains:

1. Enterprise eCommerce Platform Architecture – SAP Commerce / SAP Hybris

• Experience Required: Minimum 5 Years

• Focus Areas: Designing and implementing enterprise B2B and B2C commerce solutions using SAP Commerce Cloud / SAP Hybris; defining product catalog, customer, pricing, promotion, cart, checkout and order-management architectures; designing OCC/API integrations; configuring Backoffice, CMS, Solr/Search and commerce services; and integrating SAP Commerce with enterprise ERP, CRM, PIM, OMS, WMS and payment platforms.

• Expected Expertise:

• SAP Commerce Cloud / SAP Hybris architecture
• Product Catalog and Catalog Management
• B2B and B2C Commerce
• OCC APIs
• Cart and Checkout
• Pricing and Promotions
• Order Management
• Customer Management
• Backoffice
• ImpEx
• FlexibleSearch
• CronJobs
• Solr
• CMS / SmartEdit
• SAP ERP / S4HANA integration
• Performance and scalability architecture

2. Shopify / Shopify Plus Architecture

• Experience Required: Minimum 3 Years

• Focus Areas: Designing enterprise Shopify / Shopify Plus implementations, including multi-store and multi-market architectures, headless storefronts, custom applications, checkout extensibility, APIs, webhooks and integrations with ERP, OMS, PIM, CRM, payment and fulfillment systems.

• Expected Expertise:

• Shopify / Shopify Plus
• Shopify APIs
• REST and GraphQL
• Shopify Functions
• Shopify Flow
• Checkout extensibility
• Webhooks
• Custom applications
• Multi-store architecture
• Multi-market commerce
• B2B capabilities
• Headless Shopify
• Hydrogen or equivalent architectures
• ERP / OMS / PIM integrations
• Payment integrations

3. Composable, Headless & Commerce Layer Architecture

• Experience Required: Minimum 2 Years

• Focus Areas: Designing API-first, headless and composable commerce ecosystems using Commerce Layer, commercetools or equivalent enterprise platforms; defining independently deployable commerce services and integrating them with modern experience, ERP, PIM, OMS, payment and customer platforms.

• Preferred Platforms:

• Commerce Layer
• commercetools
• Salesforce Commerce Cloud
• Adobe Commerce / Magento
• BigCommerce
• Elastic Path
• VTEX
• Spryker
• Salesforce B2B Commerce
• Other enterprise-grade commerce platforms

• Expected Expertise:

• Headless Commerce
• Composable Commerce
• API-first architecture
• MACH principles
• Microservices
• Domain-driven architecture
• API orchestration
• Event-driven architecture
• Decoupled frontend
• Commerce service architecture

4. B2B Commerce & Enterprise Customer Architecture

• Experience Required: Minimum 5 Years

• Focus Areas: Designing enterprise B2B commerce applications supporting complex organizational structures, customer-specific catalogs, contract pricing, approval workflows, purchasing processes and ERP-driven order lifecycles.

• Expected Expertise:

• B2B account hierarchy
• Organizations and business units
• Multiple users and roles
• Customer-specific catalogs
• Customer-specific pricing
• Contract pricing
• Volume / tier pricing
• Negotiated pricing
• RFQ / quotation
• Purchase orders
• Credit limits
• Payment terms
• Buyer / approver workflows
• Quick order / bulk order
• Reorder
• Punchout
• EDI
• Sales representative / assisted commerce
• ERP-driven order management

5. B2C / D2C & Omnichannel Commerce Architecture

• Experience Required: Minimum 7 Years

• Focus Areas: Designing high-volume B2C and D2C commerce experiences covering customer acquisition, product discovery, personalized experiences, checkout, payment, order management, fulfillment, returns and customer service.

• Expected Expertise:

• Product discovery
• Search and navigation
• Product detail
• Pricing
• Promotions
• Personalization
• Customer accounts
• Cart
• Checkout
• Payment
• Order management
• Returns and refunds
• Loyalty
• Click & collect
• Ship-from-store
• Inventory visibility
• Omnichannel customer journeys
• Customer self-service

6. API, Integration & Microservices Architecture

• Experience Required: Minimum 7 Years

• Focus Areas: Designing enterprise integration architectures connecting commerce platforms with ERP, CRM, PIM, OMS, WMS, payment gateways, tax engines, marketing platforms, logistics providers and other enterprise applications.

• Expected Expertise:

• REST APIs
• GraphQL
• SOAP
• JSON / XML
• Webhooks
• API Gateway
• OAuth 2.0
• OpenID Connect
• JWT
• Event-driven architecture
• Kafka or equivalent messaging platforms
• Message queues
• Asynchronous processing
• API orchestration
• Microservices
• Integration middleware / iPaaS
• Synchronous and asynchronous integrations

7. ERP, SAP & Enterprise System Integration

• Experience Required: Minimum 5 Years

• Focus Areas: Designing integration between eCommerce applications and ERP / enterprise systems covering product, customer, pricing, inventory, order, delivery, invoicing and financial processes.

• Preferred Technologies / Systems:

• SAP ECC
• SAP S/4HANA
• SAP SD
• SAP MM
• SAP FI
• SAP Business Partner
• SAP Customer / Material Master
• ERP / CRM / OMS / WMS platforms

• Expected Expertise:

• Product synchronization
• Customer synchronization
• Pricing synchronization
• Inventory / ATP
• Sales order integration
• Delivery integration
• Invoice integration
• Returns
• Credit management
• Payment status
• Order status synchronization

8. Cloud & Distributed Application Architecture

• Experience Required: Minimum 5 Years

• Focus Areas: Designing highly available, scalable and secure cloud-based eCommerce ecosystems.

• Preferred Cloud Platforms:

• AWS
• Microsoft Azure
• Google Cloud Platform

• Expected Expertise:

• Compute
• Containers
• Kubernetes
• Serverless
• API Gateway
• Cloud storage
• Managed databases
• Caching
• CDN
• IAM
• Monitoring
• Logging
• Disaster recovery
• High availability
• Auto-scaling

9. Product Catalog, PIM, MDM & Search Architecture

• Experience Required: Minimum 4 Years

• Focus Areas: Designing enterprise product information and catalog architectures supporting large product portfolios, multiple markets, languages, currencies and sales channels.

• Expected Expertise:

• Product Information Management
• Master Data Management
• Product hierarchy
• Product attributes
• Product variants
• Category management
• Digital assets
• Catalog versioning
• Multi-language catalogs
• Multi-market catalogs
• Product enrichment
• Catalog synchronization
• Solr
• Elasticsearch
• OpenSearch
• Algolia or equivalent

10. Payment, Checkout & Transaction Architecture

• Experience Required: Minimum 4 Years

• Focus Areas: Designing secure and scalable checkout and payment architectures supporting multiple payment methods, currencies, markets and payment providers.

• Expected Expertise:

• Payment gateways
• Payment Service Providers
• Authorization
• Capture
• Refunds
• Partial refunds
• Payment retries
• Tokenization
• 3DS / 3DS2
• Fraud management
• Wallets
• BNPL
• PCI-DSS considerations
• Payment reconciliation

11. Frontend, Headless Experience & Digital Experience Architecture

• Experience Required: Minimum 5 Years

• Focus Areas: Defining the experience-layer architecture connecting headless commerce platforms with modern web and mobile applications.

• Preferred Technologies:

• JavaScript / TypeScript
• React
• Next.js
• Angular
• Node.js
• Headless CMS
• PWA
• SSR
• SSG

• Expected Expertise:

• Headless frontend
• API consumption
• SSR / SSG
• Frontend performance
• CDN / edge delivery
• Responsive architecture
• Web accessibility
• Experience personalization
• Mobile commerce integration

12. Security, Identity & Access Architecture

• Experience Required: Minimum 4 Years

• Focus Areas: Designing secure customer, administrative and API access models across enterprise commerce ecosystems.

• Expected Expertise:

• OAuth 2.0
• OpenID Connect
• SAML
• SSO
• IAM
• RBAC
• JWT
• API security
• Encryption
• Secrets management
• PCI-DSS
• OWASP
• GDPR / privacy considerations
• Secure API architecture

13. Performance, Scalability & Resilience Architecture

• Experience Required: Minimum 5 Years

• Focus Areas: Designing commerce applications capable of supporting high traffic, high transaction volumes and seasonal demand spikes.

• Expected Expertise:

• Horizontal scaling
• Caching
• CDN
• Database optimization
• Search optimization
• API performance
• Load balancing
• Asynchronous processing
• Rate limiting
• Resilience
• High availability
• Disaster recovery
• Peak-season / flash-sale readiness
• Performance testing

Key Performance Responsibilities

Enterprise Architecture, Design & Discovery

• Author and maintain comprehensive solution architecture documents, application architecture diagrams, sequence diagrams, integration diagrams and data-flow mappings.

• Define end-to-end architectures for B2B, B2C, D2C and omnichannel commerce implementations.

• Translate business requirements into functional capabilities and scalable technical solutions.

• Perform platform capability assessments, fit-gap analysis and technology evaluations.

• Define architecture patterns for SAP Commerce, Shopify, Commerce Layer and other commerce platforms.

• Design robust integration architectures connecting eCommerce platforms with ERP, CRM, PIM, OMS, WMS, payment, tax, logistics and marketing ecosystems.

• Define application boundaries, APIs, services, events, data flows and integration contracts.

• Establish architectural guardrails, design standards and reusable patterns.

• Identify technical risks, architectural dependencies, scalability constraints and modernization opportunities.

B2B & B2C Solution Design

• Lead functional and technical design for complex B2B and B2C commerce journeys.

• Define customer, organization, catalog, pricing, promotion, cart, checkout, order and fulfillment architectures.

• Design customer-specific pricing, contract pricing, approval workflows and enterprise purchasing capabilities for B2B.

• Design personalized product discovery, promotions, checkout and customer journeys for B2C/D2C.

• Define omnichannel capabilities including click-and-collect, ship-from-store, inventory visibility and customer self-service.

• Ensure consistency between business requirements, functional specifications and technical architecture.

System Scalability, Stability & Co-existence Governance

• Define scalable architecture patterns capable of supporting high transaction volumes and seasonal traffic spikes.

• Establish caching, CDN, asynchronous processing, API throttling and database optimization strategies.

• Define coexistence and migration architectures where legacy commerce platforms operate alongside modern commerce platforms.

• Develop modernization and re-platforming strategies from legacy commerce platforms to cloud, headless or composable architectures.

• Define phased rollout strategies enabling markets, brands or business units to migrate independently.

• Establish disaster recovery, business continuity and high-availability strategies.

• Define performance-testing, load-testing and resilience-testing approaches for critical commerce journeys.

Technical Governance & Cross-Functional Collaboration

• Lead technical discovery workshops with business, product, engineering, enterprise architecture, infrastructure, security and data teams.

• Lead architecture review boards and technical design sessions.

• Review solution designs produced by development and implementation teams.

• Ensure adherence to enterprise architecture standards and technology governance principles.

• Provide technical complexity assessments, risk assessments and implementation estimates.

• Maintain architecture decision records and technical governance documentation.

• Establish and maintain API contracts, integration standards and technical runbooks.

• Provide technical guidance and mentorship to architects, developers and implementation teams.

Implementation & Delivery Leadership

• Provide technical leadership throughout the complete eCommerce implementation lifecycle.

• Support discovery, requirement analysis, architecture, design, development, integration, testing, deployment and go-live activities.

• Review development approaches and ensure alignment with approved architecture.

• Support system integration testing, UAT, performance testing and production readiness.

• Participate in technical issue resolution and root-cause analysis for critical production problems.

• Ensure technical debt and architectural risks are identified and managed throughout the program lifecycle.

Skills & Qualifications

Technical & Domain Capabilities

• Core Experience: Minimum 15+ years of professional IT experience, including 12+ years of practical eCommerce / Digital Commerce experience.

• Architecture Experience: Minimum 7+ years of solution/application architecture experience.

• eCommerce Platform Experience: Minimum 5+ years SAP Commerce / SAP Hybris, 3+ years Shopify / Shopify Plus, and 2+ years Commerce Layer / composable / headless commerce experience.

• B2B Commerce: Minimum 5+ years.

• B2C / D2C Commerce: Minimum 7+ years.

• Omnichannel Commerce: Minimum 5+ years.

• API & Integration Architecture: Minimum 7+ years.

• Microservices: Minimum 5+ years.

• Cloud Architecture: Minimum 5+ years.

• ERP / SAP Integration: Minimum 5+ years.

• PIM / MDM / Product Catalog: Minimum 4+ years.

• Payment & Checkout: Minimum 4+ years.

• Search Technology: Minimum 3+ years.

• DevOps / CI-CD: Minimum 4+ years.

• Security Architecture: Minimum 4+ years.

• Technology Stack: Strong knowledge of Java / Spring where applicable to SAP Commerce, JavaScript / TypeScript, Node.js, REST APIs, GraphQL, JSON/XML, SQL/NoSQL databases, microservices, event-driven architecture and cloud-native technologies.

• Cloud: Strong practical knowledge of AWS, Azure or GCP, with experience designing scalable and highly available enterprise applications.

• Integration: Strong experience with REST, GraphQL, SOAP, webhooks, Kafka or equivalent messaging technologies, API Gateway and enterprise integration platforms.

• Commerce Ecosystem: Strong understanding of ERP, CRM, OMS, WMS, PIM, MDM, payment, tax, search, marketing and customer-service integrations.

Testing & Engineering Tools

• Strong understanding of automated testing, integration testing, API testing, performance testing and regression testing.

• Experience with CI/CD platforms including:

• GitHub Actions
• GitLab CI
• Jenkins
• Azure DevOps

• Experience with:

• Git
• Jira
• Confluence
• Docker
• Kubernetes
• Terraform or equivalent Infrastructure-as-Code tools
• API testing tools
• Application monitoring and observability platforms

• Experience establishing quality gates and technical readiness criteria for enterprise eCommerce releases.

Leadership Competencies

• Proven experience leading high-impact technical architecture decisions across complex enterprise eCommerce programs.

• Demonstrated ability to bridge the gap between business requirements and technical implementation.

• Strong experience conducting architecture workshops with senior business and technology stakeholders.

• Ability to communicate complex technical concepts, architectural trade-offs, integration dependencies and technology risks to non-technical stakeholders and senior leadership.

• Proven experience managing technology discussions with system integrators, product vendors and implementation partners.

• Ability to mentor solution architects, technical leads and engineering teams.

• Strong analytical and problem-solving capabilities with the ability to resolve complex architectural and integration challenges.

• Strong understanding of technology strategy, platform modernization, technical governance and enterprise architecture principles.

Mandatory Experience Summary

The candidate should meet the following minimum experience profile:

Educational Background

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, or an equivalent engineering discipline.

• Relevant certifications in architecture, cloud, SAP Commerce, Shopify, Agile or other enterprise technology domains would be advantageous.

Preferred Certifications

• SAP Commerce certification
• AWS / Azure / GCP certification
• TOGAF or equivalent enterprise architecture certification
• Agile / Scrum certification
• Relevant API / Cloud Architecture certification

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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