Field Tech Associate - Decatur

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Technician to join our team in Decatur,  Georgia, USA.

Day to Day job Duties:

• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software
• Break Fix, Network Smarthand support, and Smarthand support for network, Security and VPN per managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, scheduleof availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery incidents and requests
• Update asset management information for assets receiving services -identify potential issues that could adversely impact end user experience or contractual obligations and assist increating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuously improve both individual and team technical skills and through knowledge share

Basic Qualifications:

• 3+ years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• 3+ years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Teams, Adobe Acrobat, Flash player etc and customer applications
• 3+ years’ experience in Hardware that include Video conferencing, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• 3+ years’ experience in End user support Desktop support, VPN, Antivirus and SCCM Client
• 3+ years experience in on-site Field Services in an SLA environment
• Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 daysof hire date

Nice to Have:

• CompTIA A+ certification desired

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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