Developer or Technical Lead (Niche or Regular), Cloud Consultants, QA Tester, QA Lead, Data Migratio

Req ID: 356718 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Developer or Technical Lead (Niche or Regular), Cloud Consultants, QA Tester, QA Lead, Data Migratio to join our team in Delhi, Delhi (IN-DL), India (IN).

Salesforce Business Analyst (Service Cloud)
Role Summary :
The Salesforce Business Analyst will work closely with the project team to support the implementation of Salesforce Service Cloud using primarily out-of-the-box (OOTB) capabilities. The BA will translate business requirements into functional Salesforce configurations, support case management processes, and assist with functional testing and user validation.
 
Key Responsibilities :
Collaborate with stakeholders and project manager to understand service support processes and requirements
Document business requirements, user stories, and functional specifications aligned to Salesforce Service Cloud OOTB features
Support configuration of Service Cloud features including:
Case management
Service Console
Omni-Channel routing
Knowledge Base
Assist in process mapping, gap analysis, and identification of standard Salesforce solutions with minimal customization
Support functional testing, UAT preparation, and defect triage
Ensure solution aligns with client standards, governance, and implementation guidance
Provide ongoing support to client-led delivery and respond to assigned tasks as directed by project manager

Required Skills & Experience:
8-12 years of experience as a Salesforce Business Analyst
Strong experience with Salesforce Service Cloud implementations
Hands-on knowledge of case management, omni-channel, service console, and knowledge articles
Experience working in team augmentation or client-led delivery models
Strong documentation and stakeholder communication skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.