MuleSoft Application Support Engineer

Req ID: 356673 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MuleSoft Application Support Engineer to join our team in Delhi, Delhi (IN-DL), India (IN).

"Job Description – MuleSoft Application Support Engineer (L1 / L2) 

Experience 

4–8 years 

Location 

Noida (ODC) 

Role Summary 

We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services. 

Key Responsibilities 

L1 / L2 Application Support 

Provide L1 and L2 production support for MuleSoft APIs and integrations. 

Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools. 

Handle incident, service request, and problem tickets in line with ITIL processes. 

Perform initial triage, log analysis, and issue resolution within defined SLAs. 

Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts. 

MuleSoft & IDP Support Responsibilities 

Support MuleSoft applications built on Anypoint Platform. 

Troubleshoot issues related to:  

Mule flows 

API failures 

DataWeave transformations 

Connectivity issues (HTTP, JMS, MQ, SFTP, DB) 

Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions. 

Handle IDP-related issues such as:  

Document ingestion and processing failures 

OCR and extraction errors 

Integration issues between IDP and MuleSoft APIs 

Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments. 

Banking & Compliance 

Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications. 

Ensure compliance with banking security, audit, and regulatory requirements. 

Participate in change management, release support, and DR activities. 

Operational Excellence 

Maintain and update support documentation, SOPs, and runbooks. 

Participate in shift-based and on-call support. 

Work closely with infrastructure, network, and vendor teams. 

Identify recurring issues and support problem management activities. 

Required Skills & Qualifications 

Technical Skills 

4–8 years of IT experience with MuleSoft application support. 

Hands-on experience with MuleSoft Anypoint Platform. 

Knowledge of Mule 4, DataWeave, REST/SOAP APIs. 

Experience supporting MuleSoft Intelligent Document Processing (IDP). 

Experience with log analysis and monitoring tools. 

Basic knowledge of CI/CD pipelines and deployment processes. 

Working knowledge of Linux/Unix environments. 

Process & Soft Skills 

Good understanding of ITIL processes. 

Strong troubleshooting and analytical skills. 

Effective communication and coordination skills. 

Ability to work in high-pressure production environments. 

Operational Requirement 

This role requires readiness to provide 24x7 production support from the Noida ODC. 

Support will be rotational, including weekends, based on operational needs. 

Flexibility to work in shifts and provide on-call support is mandatory. 

 "

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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