ServiceNow Business Analyst HRSD

Req ID: 325280 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Business Analyst HRSD to join our team in Delhi, Delhi (IN-DL), India (IN).

ServiceNow Business Analyst – 5+ Years Experience

HRSD Business Analyst

NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice. This position is a unique opportunity for someone with high-energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.

Why we think this position is great:

NTT Business Analysts are the “eyes and ears” of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team.

Experience Required:

• Minimum 5+ years of hands-on experience as a Business Analyst in ITSM and HRSD environments.
• Proven experience working with ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
• Strong understanding of Agile/Scrum methodologies and experience working in Agile teams.

Primary Responsibilities:

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform
• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences
• Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables
• Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency

Mandatory Skills & Technologies:

• ServiceNow platform expertise (especially in ITSM and HRSD modules).
• Experience with Business Requirements Gathering, Process Mapping, and Gap Analysis.
• Proficiency in creating user stories, functional specifications, and test cases.
• Familiarity with Flow Designer, Service Portal, and Performance Analytics.
• Strong knowledge of UAT coordination, stakeholder communication, and training documentation.
• Tools: MS Visio, Excel, Lucidchart.

Preferred:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Exposure to GRC, or SecOps modules is a plus.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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