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Field Services Technician

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Date: May 16, 2019

Location: Denver, CO, US

Company: NTT DATA Services

Req ID: 48153 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Field Services Technician to join our team in Denver, Colorado (US-CO), United States (US).



Deskside Field Services technician requirements 

  • Experience or knowledge in the following: 
  • Basic workstation imaging and configuration with required hardware installation quotas weekly for high volumes of equipment each month
  • Customer facing 90% of the time requiring professionalism and spontaneous technical troubleshooting skills
  • Familiar with Dell desktops and laptops;   MS Surface Pro tablets and Xplore Xslate tablets helpful but will train
  • Capable of installing basic computer hardware peripherals including printers, scanners and multiple monitor configurations for workstations.
  • McAfee encryption and Anti-Virus
  • Familiar with CyberArk accounts and security management
  • Active Directory access, navigation and use. Domain navigation.
  • Daily ITSM ticketing and asset management application navigation and use preferred; training provided
  • Hardware repair /troubleshooting for Dell laptops. Desktops and printers
  • A+ certification
  • 2 year degree in IT or equivalent years of experience in IT support in the Utility industry or similar industry
  • Windows versions 7, 8.1 and 10
  • MS office 2007, 2010
  • SCCM or other software distribution delivery tools
  • Exchange server basics
  • VPN
  • Remote control tools for troubleshooting customer issues (Remote assistance, etc.)



Other requirements include -

  • Excellent communication skills -  both verbal and written
  • Ability to perform in a multi-tasking environment
  • Experience working in small and large team environments managed by a team lead
  • Reliable transportation and ability to transport small quantities of equipment to customer sites
  • Ability to lift 60 pounds and palletize, organize or move large quantities of equipment for extended periods of time
  • Ability to work flexible hours if needed plus OT
  • Ability to travel outside metro areas with the ability to stay overnight for extended work in remote areas if required – 10% travel
  • Denver, CO -   downtown Denver Office location


Basic Qualifications:

  • Minimum 2 years related IT work


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Denver

Job Segment: Technician, Consulting, Cloud, Technology