Call Center Associate

Req ID: 353850 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

Call Center Associate

Dubai

Key responsibilities:

• Responsible for managing a customer through the complete implementation and deployment process of a property management system. 
• Develop and maintain a strong supporting relationship with the property through phone calls and emails. 
• Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
• Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
• Manage the customer relationship through the deployment process to ensure satisfaction.  Schedule and monitor the completion of the installation. 
• Provide updates to vendors when necessary. 
• Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups. 
• Responsible for managing multiple relationships for deployment at the same time.

Key Skills

• Preferably with a college degree in Hospitality Management, or equivalent
• With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
• Fluent in reading, writing and spoken English language skills.
• Fluent in reading, writing and spoken Spanish language skills.
• Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

#LI-NorthAmerica