Client Executive

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

The Client Executive is the primary owner of the Client relationship, responsible for using all corporate resources to maximize the solutions that NTT DATA provides. Leads an organization in a matrix managed environment to deliver all initiatives within a Client engagement. Responsible for managing the full lifecycle of Client engagement(s) to include business consulting, strategic planning, growth, direction, marketing, sales, delivery, and profit and loss. Manages Client financials based upon business objectives and service level agreements while meeting revenue goals. Collaborates with Delivery Leaders who manage and coordinate tasks and resources to ensure that Client needs and contract requirements are satisfied. Responsible for providing appropriate deliverables to meet Client needs. Knows the Client's marketplace, competitive landscape, and financial and business drivers. Knows NTT DATA suite of offerings and collaborates with Consulting, Account Executive and other Sales Executives to formulate Client solutions that link multiple NTT business capabilities to a Client’s strategic direction.

Roles and Responsibilities:

• Expected to spend 75% of time focused on account growth and innovation, the remaining 25% split between directing account activities and Service Delivery
• Overall ownership of assigned Client relationship(s).
• Negotiates and owns the Client contract.
• Builds strong collaborative relationships with Consultants, Sales Executives, Technical Solution Specialists and others to maximize Client utilization of NTT DATA solutions and services, establishes and meets growth plans and targets.
• Builds and maintains advisory relationships with senior executive level Clients and Client influencers.
• Engages in all phases of selling and provides direction for delivery of Client solutions.
• Ensures positive Client experience and satisfaction as reflected by continuously improving NPS scores.
• Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.
• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
  
  

Key Skills:

• 15+ years of experience in Account management and Strategic planning. Experienced at creating account strategies based on the deep understanding of Client’s business strategy, business agenda as well as strategic initiatives.
• Experience identifying, developing, and managing relationships at the senior executive and C Suite Levels. Need to demonstrate knowledge of both the business and personal factors that influence decisions at these levels
• Demonstrate experience at utilizing industry, technology, and client knowledge to successfully position company to convey differentiating solutions to win business.
• Experience with global solutions and service delivery models.
• Strong negotiation skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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