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DocuSign Solution Analyst

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Date: Sep 13, 2021

Location: Dublin, D, IE

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

DocuSign Solution Analyst

Ireland – Dublin / Temporarily Remote 

Competitive Salary

 

Overview

We are looking to recruit a DocuSign Solution Analyst to join our Financial Services Advisory Practice to translate business requirements into actionable change for fast delivery of technology. The individual will engage business users to capture and document business process models using industry standard frameworks and tools. Coupled with this you will analyse documents and determine optimal solutions via DocuSign.

 

Key Skills

  • Bring a good understanding of an FS Advisory role having worked in similar capacity earlier - specifically in digital signatures space using DocuSign platform
  • Translate business requirements into actionable change for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables
  • Engage business users to capture and document business process models using industry standard frameworks and tools
  • Analyse documents and determine optimal solutions via DocuSign
  • Should have hands on experience with DocuSign eSignature

Experience and skills required

  • Engage with business users, understand problem statement, and agree scope of engagement
  • Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
  • Support the Business by documenting process models and identify opportunities for improvement
  • Ability to map customer experience using tools like personas, customer journeys etc.
  • Gather and analyse statistical data from the business areas for supporting business case for change
  • Research and analyse best in class industry processes to support digitization & simplification of customer journeys
  • Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
  • Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
  • Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
  • Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
  • Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
  • Support and contribute to the metrics driven culture within our function

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 

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