IT Delivery Manager

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Date: Jul 10, 2024

Location: Dublin, D, IE

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.





We are looking for a highly skilled IT Delivery Manager to join our dynamic IT team who will be Responsible for leading service delivery, overseeing project management, vendor relationships, and team development. Drive development strategy, optimize operational processes, and ensure quality assurance. Implement execution methodologies, communicate effectively with senior management, and manage risk for efficient and successful software service delivery.



What you will do:

  • IT delivery manager responsible for ensuring that that all the changes committed for a release are delivered on time and schedule by the various development teams.
  • Interact with different practices such as Business/IT Programme Managers/Heads, Business Analysis leads, Architects, Development Leads, QA leads, Release Management teams etc.
  • Highly Adaptable and should have the ability to influence key stakeholders & engage key business & IT stakeholders in the definition of Payments requirements, evaluation and procurement of a best fit strategic Payments Processing solution.
  • Work with a team of IT Specialists in the delivery of a transformed, resilient payment ecosystem aligned with the organization’s emerging target IT architecture and Payments Operating model.
  • Manage delivery plans for the tactical and strategic changes to the Payments Eco-System, engaging commitment from development and infrastructure teams, ITO & ADM delivery partners, product vendors and implementation teams.
  • Cultivate strong relationships with vendors, ensuring effective collaboration and adherence to service level agreements.
  • Act as the primary point of contact for vendors, addressing concerns, and optimizing partnerships to enhance service delivery.
  • Define/Refresh the delivery roadmap for complete programme, agreeing the overall investment budget allocation with senior bank investment official.
  • Work with the individual stakeholders (Senior Management within individual IT areas) to build business cases for each project, and drive the review / approval of each case through a formal project approval process.
  • Drive the delivery of IT solutions across multiple domains, to agreed scope, cost and timeline, to ensure the delivery project is setup for success.
  • Across the full programme (portfolio of change):  Scope Management / Track benefit realization / Financial spend, Key issue/risk identification and management / Prepare and present status updates.
  • Stakeholder Management, including - Reporting progress to a senior stakeholder group / Drive, manage and input to regular governance and reporting for a (Steering, Group Master PMO Unit etc.)



Experience and Skill Required

  • Bachelor’s degree in computer science, Information Technology.
  • Proven experience as an IT Delivery Manager, IT Project Manager, or in a similar role, managing complex IT projects and teams.
  • Proven ability to identify potential risks to service delivery and development strategies.
  • Demonstrated expertise in developing and implementing risk management processes to ensure proactive identification and resolution of issues.
  • Excellent communication skills, including the ability to develop and deliver clear and concise presentations for senior management.
  • Ability to ensure the team follows best practices in executing software service projects.
  • Strong knowledge of project management methodologies (e.g., Agile, Waterfall, Scrum) and tools (e.g., JIRA, Microsoft Project).
  • Solid understanding of IT infrastructure, systems integration, software development lifecycle (SDLC), and IT service management (ITSM), PMP, PRINCE2, or equivalent certification is a plus.



About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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