IT Support Engineer

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Overview

NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Cherrywood Business Park in South Dublin. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Experience:

• 2 - 4 years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• Strong customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

#LI-EMEA