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Onsite IT Support Analyst - Mac & Windows

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Date: Oct 23, 2021

Location: Dublin, D, IE

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

Onsite IT Support Analyst – Mac & Windows

Dublin

Competitive Salary

 

Overview

NTT DATA Services currently seeks an IT Support Engineer to join their team working onsite with a major client based in Dublin. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Role Responsibilities

  • Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
  • Install, maintain and optimise desktop /notebook configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Instructs users in the operation and maintenance of the system.

Key Skills

  • Experience with MAC Support and deployment (JAMF)
  • Knowledge and experience of Windows 10, Office 365 Operational and configuration knowledge
  • Excellent customer service and communication skills
  • Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
  • Good knowledge of Diagnosis tools and processes
  • Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)

 

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

 

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