Share this Job

Desktop Support Team Lead

Apply now »

Date: Nov 27, 2022

Location: Dun Laoghaire, D, IE

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

  • Leads and coordinates a team of deskside engineers across 15 EMEA countries and locations
  • Leads the coordination of field technical activities including installation, implementation, repair, preventative maintenance, and
    change upgrades.
  • Ensures records and systems are maintained. Schedules personnel responding to critical situations.
  • Serves as escalation and issue resolution point for onsite technicians
  • Addresses escalated technical issues from less experienced team members
  • Performs advanced trouble-shooting techniques to address complex technical issues
  • Provides team leadership and mentoring.
  • Acts as coach and mentor to lower-level technical specialist
  • Distribute workload among team members.
  • Identify training gaps in the team.
  • Activities are diverse in nature and require independent judgment in determining the most appropriate course
  • Leads and facilitates the development of common practices.
  • Provides strong technical leadership for the field services organization.
  • Strong verbal and written communication skills required.
  • Strong knowledge in Asset management and ticket management.
 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 

#LI-EMEA


Job Segment: Manager, Technical Support, Consulting, Management, Technology