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Java Application Support Analyst

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Date: Jul 22, 2022

Location: Dunstable, HEF, GB

Company: NTT DATA Services

Req ID: 192904 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Java Application Support Analyst to join our team in Dunstable, Herefordshire (GB-HEF), United Kingdom (GB).

Job Role

Being Operational, you will be responsible to support oncall activities by improving the operations maturity to reduce the oncall activities. The role is to work within a technical team providing technical support on Live Clearing & Settlement Applications.

Responsibilities include:-

  • Providing 3rd Line technical support to international customers for the VocaLink IPS and MPP products for International customers.
  • Identify, develop workarounds and/or fixes for deployment into live environments.
  • Support implementation and deployment of new releases into live.
  • Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota.
  • Work closely with development to integrate new releases into live environments

Key Accountabilities And Duties

  • Provide and lead 3rd Line Technical Support to internal and external parties
  • Interface closely with development department to ensure bi-directional flow of technical and operational knowledge.
  • Follow internal and external support procedures.
  • Recover service either by providing a workaround or root cause fix within SLA
  • Lead for Major Incident recovery and post-incident review.
  • Troubleshoot problems with the application working with the customer, development and test teams where/when required.


Knowledge, skills and experience:

  • Excellent core Java 1.8, Spring, Sprng boot, Quartz, RabbitMQ, IBM MQ, Functional programming (Erlang),
  • Oracle and DB2 databases,
  • Websphere and Tomcat servers
  • Excellent and proven experience of Oracle SQL and PL/SQL
  • Strong knowledge/experience of XML, XSL, XSLT
  • Experience with a track record in supporting large and complex applications within high availability/high volume environments.
  • Must be able to work individually or within a team to ensure internal and external SLAs are met.
  • Excellent communication and interpersonal skills are also required for this role.
  • Excellent skills with supporting Java technologies such as Tomcat
  • Excellent knowledge of protocols such as REST, AMQP, JMS
  • Understanding on failover and disaster recovery
  • Proven software development experience


  • Good Understanding on infrastructure, F5, network
  • knowledge of ISO20022, ISO8583, and Swift MT formats
  • Experience in shell scripting, Python.
  • Experience within payments processing systems or finance/banking industry.
  • Experience in supporting applications using different languages and/or character sets.
  • Ideally you will also have experience of working within process driven environments - ITIL.
  • An interest in analyzing and troubleshooting large-scale distributed systems.
  • Experience with working with the dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven and Artifactory.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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