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Lead Developer - ServiceNow

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Date: Sep 30, 2021

Location: Edmonton, AB, CA

Company: NTT DATA Services

ServiceNow Lead Developer  

 

Role can be filled remotely across Canada.

 

Role Responsibilities:

•Defines policy & standards – Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects

•Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations

•Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution

•Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution

•Architect, design and deploy solutions using ServiceNow platform

•Define development best practices, architecture, code review check list , provide technical leadership and mentoring the ServiceNow Team

•Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platform

•Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform

•Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes

•Implementation of approved apps from ServiceNow application store

•Technical oversight of activities for vendor resources on as-needed basis for project work/Steady state

•Validate all Requests for Enhancement (i.e. platform changes) providing technical perspective and recommendations and perform feasibility study where required

•Set standards for mid server deployment and usage

•Conducting platform performance audits and remediation activities

•Analyze requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables

•Develop agreed integrations between the Client ServiceNow system and external systems

•Responsible for executing patching and upgrades to the ServiceNow Platform

•Act as the Problem Manager for Platform related Problem Records

•Ensure adherence to quality standards and attainment of project deliverables

 

Basic Requirements:

  • 6+ years of “hands-on” ServiceNow Platform experience
  • 2+ years of ServiceNow Architect experience
  • 2+ years ITIL Process/ ServiceNow Implementation Experience  (Has worked at least 1 end to end implementation of ITSM or ITOM module of ServiceNow)

          

Highly Preferred Skills:

  • Service Now Certification (Admin/ Implementation highly preferred ; Developer)
  • ITIL Process Implementation + Certification
  • Experience in conducting onsite assessments that shall involve gathering requirements from the customer and documenting the requirement specifications
  • Experience in designing and implementing solutions by mapping customer’s business processes
  • Experience in conducting User Trainings and supporting User Acceptance Testing to get customer sign-off on the projects
  • Experience in Pre-sales activities such as RFPs, solution design & effort estimation
  • Possess excellent written and verbal business communication skills to communicate and make executive level presentations to the customers as well as organizational
  • Ability to learn and adopt new technologies as well staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas


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