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Field Tech Senior Associate

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Date: Oct 21, 2021

Location: El Paso, TX, US

Company: NTT DATA Services

Req ID: 152781 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in El Paso, Texas (US-TX), United States (US).

Senior Associate will provide for all client workstations and peripheral devices like printers, scanners and barcode readers. They are responsible for installing and maintaining all workstation hardware and client software. They will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increase productivity and increased customer satisfaction. They will adhere to all processes, policies, and practices of NTT and the customer.

 

Responsibilities:

  • Field Tech Senior Associate will provide for all client workstations and peripheral devices like printers, scanners and barcode readers.
  • On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
  • Serve as company liaison with customer on technical issue associated with duties
  • Install and support both Hardware and software components for end user devices- evaluate system configurations and software to ensure effective use of resources
  • Provide level 1 technical support and incident management functions
  • Diagnose and resolve product performance problems
  • Perform maintenance and repair services
  • Instruct customers in the operation and maintenance of system
  • Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
  • They will also investigate and suggest new or enhancements to policies, procedures, practices or other actions that would result in enhanced workflow, reduced cost, increase productivity and increased customer satisfaction.
  • They will adhere to all processes, policies and practices of NTT and the customer.

 

Basic Qualifications:

  • Minimum 3 years' experience with End user support-Desktop support
  • Minimum 3 years' experience with Citrix, VPN, Antivirus and SCCM Client-Wise Client
  • Minimum 3 years with Sonic Wall, Cisco and  F5 VPN etc.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: El Paso

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