Desktop Support Analyst-Field Tech

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Analyst-Field Tech to join our team in Escazu, San José (CR-SJ), Costa Rica (CR).

• Typically requires 4-6 years relevant experience
• High School Diploma or equivalent
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Knowledge and Experience with Apple tablet OS and phone OS
• Excellent customer/client service skills

• Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
• Follow up with clients to ensure high satisfaction on issue resolution. 

• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations

• Ability to multi-task in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills
• Active communicator
• Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
• Excellent hands-on troubleshooting skills

• Travel including overnight domestic or international trips may be required

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.