Data Center Ops Senior Associate

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Date: May 15, 2024

Location: Florence, KY, US

Company: NTT DATA Services

Req ID: 275227 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Ops Senior Associate to join our team in Florence, Kentucky (US-KY), United States (US).


At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Data Center Ops Senior Associate” to join our team in “US”.


The Data Center Team is responsible for overall Data Center Management for both the Florence, KY and Cincinnati, OH locations, including Infrastructure and Operations for a multitude of clients across the globe. This position will be three permanent 12 hour shifts with a rotating Saturday.


**This is an overnight shift.  The shift will be Sun, Mon, Tue, and every other Sat from 7P to 7A and will be on-site in Florence, KY with no remote option.


Daily work will consist of any or all of the following primary duties:


  • Data Center’s Single point of contact for incoming calls and group email
  • Respond to alarms in timely manner and update tickets as required
  • Interacts with multiple ticketing systems to organize the teams daily Change Board and workflow
  • Verifies that all visitors to the Data Center floor meet NTT’s Access Requirements
  • Escorts vendors to the Data Center Floor
  • Shipping, Receiving and Inventory Management
  • Backup Tape Handling
  • Basic hardware support
  • Other duties as directed that support world class management of the Data Center
  • Intermediate hardware (break/fix), troubleshooting connectivity issues and replacement of hardware components
  • Installation / De-installation of hardware, cabling and maintaining of database
  • Full Time Position in a Dynamic 24x7x365 organization.
  • Shift will include 12 hours, 3 days per week then 4 days a week following.
  • This position will include rotating weekends and holidays.



Basic Qualifications

  • 1+ years of experience in an IT role


Additional skills

  • Positive attitude
  • Flexibility and team oriented
  • Ability to conduct clear and effective two-way communication, verbal and electronic, with team members, vendors, and customers (Internal and External)
  • Working knowledge of Microsoft Word and Excel, with the ability to type at least 25 wpm
  • Ability to work effectively with minimal supervision
  • Technical experience, technical aptitude, or A+ Certification
  • Cisco Monitoring Tools
  • Solid time-management and organizational skills
  • Ability to multi-task
  • Ability to lift up to 50 lbs.
  • Detail oriented
  • Time management



About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Cincinnati

Job Segment: Data Center, Cisco, Consulting, Database, Application Developer, Technology

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