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Data Center Ops Senior Associate

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Date: Jun 26, 2022

Location: Florence, KY, US

Company: NTT DATA Services

Req ID: 186516 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Ops Senior Associate to join our team in Florence, Kentucky (US-KY), United States (US).

The Data Center Team is responsible for overall Data Center Management for both the Florence, KY, and Cincinnati, OH locations, including Infrastructure and Operations for a multitude of clients across the globe. This is a flex schedule - the shift will be Monday - Friday 12am - 8am; but will cover other shifts when colleagues go on vacation.


Daily work will consist of any or all of the following primary duties:

  • Data Center’s Single point of contact for incoming calls and group email
  • Respond to alarms in timely manner and update tickets as required
  • Interacts with multiple ticketing systems to organize the teams daily Change Board and workflow
  • Verifies that all visitors to the Data Center floor meet NTT’s Access Requirements
  • Escorts vendors to the Data Center Floor
  • Shipping, Receiving and Inventory Management
  • Backup Tape Handling
  • Basic hardware support
  • Other duties as directed that support world class management of the Data Center
  • Intermediate hardware (break/fix), troubleshooting connectivity issues and replacement of hardware components
  • Installation / De-installation of hardware, cabling and maintaining of databases
  • Full Time Position in a Dynamic 24x7x365 organization
  • This position will include rotating weekends and holidays


Basic Qualifications

  • 1+ years of experience in an IT role or equivalent certifications and education

 Additional skills

  • Data Center Experience
  • Positive attitude
  • Flexibility and team oriented
  • Ability to conduct clear and effective two-way communication, verbal and electronic, with team members, vendors and customers (Internal and External)
  • Working knowledge of Microsoft Word and Excel, with the ability to type at least 25 wpm
  • Ability to work effectively with minimal supervision
  • Technical experience, technical aptitude or A+ Certification
  • Cisco Monitoring Tools
  • Solid time-management and organizational skills
  • Ability to multi-task
  • Ability to lift up to 50 lbs
  • Detail oriented
  • Time management



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Cincinnati

Job Segment: Data Center, Database, Cisco, Consulting, Technology