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Desktop Support Specialist - Frankfort, KY

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Date: Dec 25, 2020

Location: Frankfort, KY, US

Company: NTT DATA Services

Req ID: 105591 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Specialist - Frankfort, KY to join our team in Frankfort, Kentucky (US-KY), United States (US).

We have a position open for a Desktop Support in Frankfort, KY.  The chosen candidate will provide support to several auxiliary buildings in the area. The chosen candidate will need to have experience working on desktops, laptops, tablets, copiers, and any type of mobile device.  The candidate may also assist with server support, switch support, and wiring.  Prior work in a ticketing system is a plus, but not a must.  The location supports many high profile agencies and the ability to pass security certifications is paramount.


Basic Qualifications:

  • 2+ years of desktop or helpdesk experience


Job Responsibilities:

  • Provide IT support for multiple high profile clients
  • Reliable attendance
  • Customer services skills and temperament
  • No coarse, abrasive or condescending language used over the phone
  • No argumentative demeanor
  • Takes ownership, not defensive about blame
  • Empathetic
  • Patient with upset and/or angry customers
  • Analytical
  • Problem solver (troubleshooting skills)
  • Trainable
  • Self-starting and Initiative
  • Able to simplify explanations so that the customer understands
  • The following are examples of the competency items which we would “Like” to see in this individual as well.
  • Experience in customer service oriented workplace
  • IT experience and knowledge in the following.
  • Desktop Support (Onsite and remote)
  • Windows 7 and 10 Operating System.
  • Entry level networking experience
  • General Server/NAS knowledge
  • Office Suite (particularly Outlook 2013 or higher)
  • Application knowledge (adobe, java, etc.)
  • Experience in phone center and/or helpdesk work
  • ITIL experience/familiarity preferred
  • Experience working in a lively and ever changing environment (adaptability)
  • Experience working with, and as an active part of, a lively team (team player)
  • Multi-tasking ability
  • Strong documentation skills (clear, concise)
  • Experience with Active Directory (our most used tool)
  • Experience with ticket tracking tools
  • Experience with remote support or desktop support



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Frankfort

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