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Business Analyst - Frankfort, KY

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Date: Jun 22, 2019

Location: Frankfort, KY, US

Company: NTT DATA Services

Req ID: 48541 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Business Analyst - Frankfort, KY to join our team in Frankfort, Kentucky (US-KY), United States (US).

 

 

NTT DATA has a position open for a Business Analyst who will be responsible for working with an identified stakeholder community and managing the solution delivery of the salesforce.com platform for that specific business unit. This role interfaces with business teams, IT Management and Salesforce Platform Architects and Program Managers to ensure the solution delivery meets the enterprise and business needs. They will also manage one or more scrum teams. This role will support strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the application. The analyst needs to have firm grasp of CRM system best practices to drive and foster adoption and to improve internal customer experience on an ongoing basis.


Responsibilities:

  • Create and manage the gathering of requirements, agile development methodology, and implementation of projects from business stakeholders
  • Document as is and to be business processes while exploring areas for optimization
  • Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience
  • Develop annual strategic initiatives and road-maps for Salesforce.com applications including data and information flow strategies
  • Implement and integrate third-party products / applications on the force.com platform.
  • Coordinate and lead user acceptance tests with the business units and end users against business requirements.
  • Maintain key system metrics to track trends in usage / adoption and data integrity.
  • Accountable for training plans for end user communities
  • Accountable for managing regression and new capability testing prior to release to production

 

Basic Qualifications:

  • 2+ years of Agile Software Methodology implementation experience  
  • 3+ years of business analysis experience
  • 2+ years of experience on Salesforce.com platform

 

 

Requirements:

  • Salesforce.com certification desired
  • Excellent verbal and written communication skills required
  • Experienced in managing implementation and continuous improvement for a give application
  • Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
  • Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
  • Ability to conduct training sessions to end users
  • Bachelors degree in business or information systems preferred

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Frankfort

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