Technical Project Manager (f/m/d) Unified Communications (UC) - Operator Connect

Req ID: 349644

Competitive salary | Germany: hybrid (Frankfurt/Main)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for a Technical Project Manager (f/m/d) Unified Communications (UC) - Operator Connect on a hybrid work model (remote + Frankfurt/Main) at our large global Banking client for our growing team in Germany.

Role Overview

The Technical Project Manager (f/m/d) Unified Communications (UC) - Operator Connect is responsible for delivering the organization’s end‑to‑end transition to Microsoft Teams Operator Connect. This role spans the entire lifecycle — from gathering requirements through RFP execution, vendor selection, contracting, risk assessment, migration planning, deployment, and business readiness. The position requires a blend of project leadership, UC domain expertise, stakeholder coordination, and the ability to design repeatable processes for large‑scale telephony transformation.

Key Responsibilities

1. Requirements Gathering & Discovery

• Lead structured workshops with business units, technical teams, support operations, and architecture to capture functional and technical requirements for Operator Connect
• Produce clear business requirement documents, technical specifications, compliance needs, operational workflows, SLAs, and readiness criteria
• Identify integration points, dependencies, regulatory considerations (e.g., emergency calling), and operational support impacts

2. RFP Development & Vendor Evaluation

• Translate requirements into a complete RFP package aligned with enterprise procurement standards
• Identify suitable Operator Connect carriers and assess their capabilities, footprint, resilience, and pricing models
• Coordinate closely with Procurement, Legal, Security, Compliance, and Architecture to issue the RFP and manage the full vendor engagement lifecycle
• Lead vendor briefings, Q&A, scoring, commercial comparisons, and structured evaluation workshops
• Produce final vendor selection recommendations supported by objective scoring and stakeholder alignment

3. Contracting & Risk Management

• Drive the selected vendor through contracting, redlining, negotiation, and commercial finalization
• Coordinate internal reviews such as Third‑Party Risk Management, Security Assessments, Privacy/DPAs, and regulatory compliance checks
• Ensure all contractual obligations support the organization’s operational, technical, and service continuity requirements

4. Deployment Planning & Migration Execution

4.1 Baseline Discovery & Inventory

• Collect and consolidate baseline telephony inventory, including:
• Existing carrier contracts
• Number ranges, DID blocks, service types, routing, and geographic footprints
• Legacy systems, SBC dependencies, emergency calling setup
• Map existing contractual commitments, notice periods, early termination clauses, and porting constraints.

4.2 Migration Preparation

• Develop a structured number‑porting strategy across multiple carriers and geographies.
• Submit porting requests, track progress, resolve rejections, and manage escalations.
• Establish detailed migration waves considering business criticality, operational readiness, and minimizing disruption.
• Build SLAs and validation steps for both vendors and internal teams.

4.3 Test Planning

• Define and oversee end‑to‑end test plans covering:
• Number provisioning and routing validation
• Call flows (inbound/outbound/internal)
• Emergency calling verification
• Network readiness testing (QoS, latency, bandwidth)
• Failover and resilience testing

• Ensure test results are thoroughly documented, tracked, and remediated before go‑live.

4.4 Deployment & Cutover Execution

• Coordinate deployment teams, vendors, and business stakeholders through pilot, phased rollout, and full-scale migration.
• Oversee cutover events, validate successful number activation, and quickly manage any post‑cutover issues.
• Ensure all activities follow a repeatable, scalable migration framework.

5. Process Design, Communication & Reporting

5.1 Repeatable Migration Process

• Develop standardized processes and templates for:
• Intake and onboarding of new business units
• Porting workflows
• User readiness and activation
• Testing procedures
• Issue tracking and escalation
• Ensure documentation is complete and transferable to BAU operations.

5.2 Communication & Change Management

• Establish communication plans for users, business stakeholders, and leadership.
• Provide clear messaging for migration timelines, requirements, outages, testing, and cutover instructions.
• Coordinate with training teams to support user adoption, FAQs, and post‑deployment support.

5.3 Status Reporting & Governance

• Produce regular program updates, dashboards, risk logs, and executive steering materials.
• Monitor KPIs, adoption, service performance, and vendor SLA adherence.
• Drive issue resolution and ensure the program remains on schedule and within scope.

Required Skills & Experience

• Proven experience delivering global UCaaS or telephony transformation projects (Microsoft Teams, Operator Connect, Direct Routing, SIP).
• Strong technical understanding of telephony, number routing, SBCs, emergency calling, and carrier services.
• Expertise with RFP development, vendor evaluation, procurement processes, and contracting cycles.
• Experience designing repeatable migration processes and managing large‑scale number porting programs.
• Strong stakeholder management, communication, and cross‑team leadership skills.
• Structured project management capabilities (risks, timelines, RAID logs, governance).

Preferred Qualifications

• Microsoft Teams Voice or Operator Connect certifications.
• Background working with global telecom carriers and enterprise telephony consolidation programs.
• Experience with enterprise regulatory requirements (911/E911, GDPR, call recording compliance, etc.).
• German language - both spoken and written

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

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