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Date: Sep 20, 2018

Location: Charlotte, NC, US

Company: NTT DATA Services

Req ID: 19286 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a .NET Application Support Lead to join our team in Charlotte, North Carolina (US-NC), United States (US).



  • Must have strong technical skills - Microsoft Tools (Visual Studio, ASP .net, VB Scripting, t-SQL Programming, SSIS) and scheduling tools like AutoSys
  • Work closely with Application managers, Business analysts, and the Product Owners, to prioritize and resolve tickets in the backlog
  • Supervise daily activities of production to ensure timely and effective reporting, tracking, follow-up and SLA management
  • Communicate with internal and external clients, technical resources and executives about environment / platform updates
  • Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
  • Manage process enhancements, operations monitoring and controls, and continuous process improvement
  • Coach and mentor a dedicated Team with the appropriate behaviors associated with building a high performing team and application knowledge base
  • Evaluate the risks and solutions before taking action, so that action plans are timely, realistic and positive
  • Responsible for meeting company’s customer advocacy & satisfaction objectives
  • Promote a collaborative Team environment that fosters creativity, innovation and high performance


Job Level Specific Duties

  • Manages the lifecycle of specific IT applications and their delivery to the customer’s organization.
  • Designs technology solutions by modeling requirements and applying standard application methodology best practices.
  • Understands and interprets requirements by probing for information, facilitating consensus building, and synthesizing and translating ideas into actionable solutions and intellectual properties.
  • Plans, conducts and leads critical IT application projects.
  • Manages user expectations regarding appropriate milestones and deadlines.
  • Serves as technical consultant to leaders in the customer’s IT organization and functional user groups.
  • Imparts technical expertise to less experienced team members.


Typical Years of Experience

  • Typically requires 8-10 years relevant experience.


Minimum Education and Certifications

  • Undergraduate degree or equivalent combination of education and work experience.
  • Graduate degree preferred.



  • Possesses and applies a strong understanding of the principles of applications programming.
  • Applies knowledge to analyze and develop solutions to highly complex problems.
  • Demonstrated ability to lead projects or offer programming solutions at an advanced level.
  • Thorough understanding of key business processes and ability to communicate and translate those needs to technical solutions.


Physical Requirements/ Working Conditions

  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Significant travel including overnight domestic or international trips may be required.


Basic Qualifications:


Minimum 5+ years of experience in:

  • Technical Lead-Microsoft-.NET-ASP.NET
  • Application support-Release & Deployment
  • Project Coordinator-Deliverable-based projects-Software Development


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Charlotte

Job Segment: Technical Support, .NET, Developer, Consulting, Database, Technology