Pharmacy Application Support Engineer (L2 Support)

Req ID: 391445 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Pharmacy Application Support Engineer (L2 Support) to join our team in Frisco, Texas (US-TX), United States (US).

We are seeking an experienced Radiology IT Support Engineer (L2) to provide advanced support, administration, troubleshooting, and optimization of radiology imaging environments. The role involves supporting enterprise PACS, VNA, diagnostic workstations, advanced visualization platforms, and radiology workflow applications across multi-site healthcare environments.

The ideal candidate should possess strong expertise in DICOM, HL7 integrations, modality connectivity, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

 Day to Day job Duties: 

PACS & Imaging Systems Administration

• Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
• Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
• Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
• Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.

Radiology Workflow & Integration Support

• Support integration of radiology modalities
• Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
• Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
• Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.

Advanced Visualization & Post-Processing Support

• Support advanced visualization platforms and diagnostic imaging applications.
• Assist radiologists and clinicians with workflow optimization and application usability issues.

Viewer & DICOM Utility Management

• Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
• Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
• Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.

Application & System Support

• Provide L2 support for radiology applications
• Coordinate with vendors and infrastructure teams for issue resolution  

Performance Monitoring & Troubleshooting

• Diagnose and resolve:
  • Modality connectivity issues
  • DICOM communication failures
  • HL7 interface errors
  • Exam routing issues
  • Image transmission delays
  • Radiologist workstation performance issues
  • Application and database-related problems
• Perform root cause analysis (RCA) and implement preventive measures.

Basic Qualifications: 

5+ years Core Imaging Technologies

• PACS Administration
• DICOM Protocols
• HL7 Integration
• RIS/PACS Workflow Management
• VNA Administration
• Modality Worklist Management
• Image Lifecycle Management

5+ years Radiology Applications

• Life Image LILA
• MEDRAD
• QPath
• Enterprise PACS Solutions
• Advanced Visualization Platforms
• AI Imaging Analysis Tools

5 + yeras Imaging Modalities

• CT
• MRI
• Ultrasound
• Nuclear Medicine
• Digital Radiography
• Mammography

5+ years Interface & Integration Technologies

• DICOM
• HL7 (ADT, ORM, ORU)
• TCP/IP Networking
• VPN and Secure Data Exchange
• Healthcare Interoperability Standards

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
• Experience working in hospital, diagnostic imaging, or healthcare provider environments.
• Exposure to cloud-based imaging platforms and enterprise imaging initiatives is an added advantage.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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