Share this Job

Systems Administrator with Full Scope Poly

Apply now »

Date: Mar 22, 2019

Location: Ft. Meade, MD, US

Company: NTT DATA Services

Req ID: 20885 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Systems Administrator with Full Scope Poly to join our team in Ft. Meade, Maryland (US-MD), United States (US).

 

 

Provide government client with comprehensive, integrated, end-to-end Systems Administration service and support

Job Description

Must have Full Scope Polygraph - Lifestyle Poly

-Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets

-Verify tickets for correct routing and research and reroute incorrectly routed tickets

-Update ticket status and provide work documentation on HD and SR tickets

-Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.  Perform preliminary categorization of problems

-Assign tickets to appropriate queues.  Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team

-Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.  Complete required ticket updates and work documentation.

-Escalate problems or tickets to higher level management when required and/or necessary.                                             

-(No DoD 8570 Certification Required for this Opening!)

 

Required Skills

-Must meet contract level requirements for appropriate position. Must have 3 years’ experience in customer service, technical helpdesk, office administration, or project management.

-Must have excellent customer service and organizational skills.  Must have good interpersonal skills and willingness to be a team player.

-Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.-

-Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.

-Knowledge of or familiarity with the Support IT database/application is highly desirable.  WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.    

                                                                                                                                                                                                                                             

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC

Job Segment: System Administrator, Consulting, Database, Unix, Project Manager, Technology