Delivery Associate Director

Req ID: 356590 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Associate Director to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).

This position is responsible for providing direction to a team of IT Project Managers.

• Provides direction to a team of IT Project Managers.
• Provides guidance and mentoring to staff. 
• Handle and Coordinate with Other Teams and vendors to resolve P1 and P2 incidents
• Track the Incidents and ensure no SLA’s are breached
• Serve as single point of contact for customer’s report delivery/program manager
• Monitor and control daily progress, and help resolve obstacles as they arise
• Generate and implement ideas to continuously improve process efficiency
• Work closely with customer on clear prioritization and help team stay focussed on top priority items
• Estimates feasibility, time and effort of projects and tasks via the Project Portfolio Management committee. 
• Supports projects through appropriate resource assignments.  
• Guides and monitors projects and tasks to successful completion. 
• Maintains procedures and processes to ensure quality control. 
• Sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members. 
• Measures progress and results of team performance.
• Ensures that project managers understand and follow best practices for software development and project management.
• Recommends, develops and implements repeatable project management processes and best practices.   
• Manages all aspects of team staffing including hiring, employee retention, employee development and training.   
• Assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction.
• Provides status reports to Management as appropriate, highlighting risks and issues.
• Helps prepare and manage budget.
• Agile:
• Coaches and mentors other IT Project Managers in lean/Agile methods.
• Drives servant leadership and coaches other IT Project Managers on this quality.
• Empowers the teams to be self-organizing.
• Empowers the teams and stakeholders to make decisions.
• Measures and reports progress frequently using agile metrics.
• Creates Product Roadmap and Release Plan in partnership with POs and IMs.
• Leads coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming etc.
• Coaches and assists Product Owners in prioritization, 3-Amigo Reviews and other PO activities.
• Leads and facilitates Scrum of Scrums with related projects/teams.
• Traditional:
• Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution.
• Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management plan.
• Manages dependencies across projects.
• Performs Root Cause Analysis.
• Leads in the establishment and facilitation of internal IT project.

Other Job Requirements

Responsibilities

10+ years related experience including a minimum of 3+ years of planning, leading and maintaining high quality, projects.
Critical thinker.
Demonstrated problem solving techniques.
Strong verbal and written communication skills.

General Job Information

Work Experience –

Health Care Payor Experience Required

IT, Project/Program Management

Technical Experience –

Education - Preferred

Bachelors - Computer and Information Science

License and Certifications - Preferred

CSM - Certified Scrum Master - Enterprise, PMP - Project Management Professional - Enterprise

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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