Remote L2 Production Support

Req ID: 288430 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Remote L2 Production Support to join our team in or near GDL, Jalisco (MX-JAL), Mexico (MX).

The Remote L2 Production Support team member will work remotely from their home office in any city in Mexico.

A Remote L2 Production Support team member is self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability, pays attention to detail, is highly organized, and possesses excellent follow-up skills. Via strong written and verbal skills, a Remote L2 Production Support team member can summarize complicated technical information for people who are less technical. A remote L2 Production Support team member is also excellent at influencing team members at all levels, and possesses the ability to develop and maintain good relationships with senior leadership, colleagues and clients.

Basic qualifications

• 3+ years of experience in application support 
• Experience using SQL and Linux/Unix
• Strong analytical, communication, interpersonal, problem-solving, organizational, and time management skills

Preferred qualifications

• Prior experience in either a System Administrator or Application support role
• An understanding of any one, or more, of the following Technology Risk domains to include information security, business continuity, technology resilience, controls monitoring, risk assurance and risk governance: Jira, ITIL
• Ability to perform analysis or troubleshooting when an issue arises, and providing possible alternatives to help establish solutions and confirm remediation of the issue

Benefits

• Competitive salary (negotiable)
• You can work remotely from any part of Mexico.
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacation
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Opportunity to grow in the company

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About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.