Req ID: 374270 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Agilist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Description: Senior Scrum Master – Delivery Management

Position Title

Senior Scrum Master – Delivery Management

Location

Hybrid Guadalajara

Employment Type

Full-Time

Experience Level

Senior Level (8+ Years)

Overview

We are seeking an experienced Senior Scrum Master with strong Delivery Management capabilities to lead complex Agile programs and drive successful execution across cross-functional teams. This role requires a servant leader who not only facilitates Agile ceremonies but also actively manages delivery execution, stakeholder alignment, risks, dependencies, financial awareness, and continuous improvement initiatives.

The ideal candidate has experience operating in enterprise-scale environments, coordinating multiple Agile teams, and ensuring predictable delivery outcomes while fostering Agile maturity across the organization.

Key Responsibilities

Agile Leadership & Scrum Facilitation

• Lead and facilitate all Scrum ceremonies including:
  • Sprint Planning
  • Daily Stand-Ups
  • Sprint Reviews
  • Sprint Retrospectives
  • Backlog Refinement Sessions
• Coach teams on Agile principles, Scrum framework, and delivery best practices.
• Drive Agile maturity and continuous improvement initiatives across teams.
• Remove blockers and impediments impacting team productivity and delivery timelines.
• Promote a culture of accountability, collaboration, transparency, and ownership.

Delivery Management

• Manage end-to-end delivery execution for multiple Agile teams or workstreams.
• Ensure timely delivery of features, enhancements, and releases aligned with business objectives.
• Track sprint progress, velocity, capacity, burn-down metrics, and delivery KPIs.
• Coordinate cross-functional dependencies between engineering, QA, product, architecture, infrastructure, and business teams.
• Proactively identify delivery risks and implement mitigation strategies.
• Manage release planning, roadmap alignment, and sprint forecasting.
• Support production readiness and deployment coordination activities.
• Drive predictable and high-quality delivery outcomes in fast-paced environments.

Stakeholder & Communication Management

• Act as the primary liaison between technical teams and business stakeholders.
• Provide executive-level status reporting, delivery dashboards, and progress updates.
• Facilitate decision-making discussions and escalation management.
• Collaborate with Product Owners to ensure backlog prioritization aligns with business goals.
• Ensure alignment between project scope, timelines, resources, and delivery expectations.

Project & Operational Oversight

• Monitor team performance, delivery health, and operational metrics.
• Support resource planning and capacity management activities.
• Ensure Agile governance standards and compliance requirements are followed.
• Assist with financial tracking, forecasting, and delivery reporting when required.
• Contribute to process optimization and organizational transformation initiatives.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field.
• 8+ years of experience in Agile project delivery, Scrum Master, or Delivery Management roles.
• Strong experience managing enterprise-scale Agile delivery programs.
• Deep understanding of Scrum, Kanban, SAFe, and Agile methodologies.
• Proven experience managing cross-functional distributed teams.
• Strong knowledge of software development lifecycle (SDLC).
• Experience managing delivery risks, dependencies, and stakeholder expectations.
• Hands-on experience with Agile delivery metrics and reporting.

Required Technical & Tool Experience

• Jira administration and Agile board management
• Confluence
• Azure DevOps
• Microsoft Project (preferred)
• ServiceNow (preferred)
• Smartsheet or similar project tracking tools
• Reporting and dashboard creation

Preferred Skills

• Strong facilitation and conflict resolution skills
• Executive communication and presentation skills
• Ability to work in highly matrixed enterprise environments
• Experience supporting digital transformation programs
• Strong analytical and problem-solving capabilities
• Ability to manage multiple priorities simultaneously

Certifications (Preferred)

• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)
• SAFe Scrum Master or SAFe Agilist
• PMP Certification
• Agile Certified Practitioner (PMI-ACP)

Success Metrics

• Sprint predictability and velocity consistency
• On-time delivery performance
• Reduction of delivery blockers and escalations
• Stakeholder satisfaction
• Team Agile maturity improvement
• Release quality and operational stability

Ideal Candidate Profile

The ideal candidate is a highly organized Agile leader who combines Scrum facilitation expertise with strong delivery execution capabilities. They are proactive, metrics-driven, collaborative, and capable of operating effectively in complex enterprise environments while ensuring teams remain focused on delivering business value.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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