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Application Management Specialist

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Date: May 1, 2019

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 46119 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Application Management Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).



Role Responsibilities

  • Works in a global 24 / 7 team environment to resolve incidents, manage applications, and exceed customer expectations
  • Participate in on-call rotation including off hour support as necessary
  • Manages, resolves and documents technical application issues related to enterprise software
  • Works to improve performance, reliability, and availability of applications
  • Communicates with all stakeholders (leveraged technical teams, customers, development teams, end users, etc.) to address application issues
  • Quickly learn new applications, technologies, system behavior and business processes as they relate to customer needs


Required Skills

  • 6-8 years of relevant experience or undergraduate degree and 2-4 years relevant experience
  • Experience supporting Windows and Linux servers
  • Experience troubleshooting IIS and .Net web application issues
  • Experience writing & interpreting SQL scripts
  • General knowledge of DNS, Firewall, Load Balancers
  • Solid written & spoken English


Additional Desired Skills

  • Axway Secure Transport SFTP/FTP
  • Intersystems Ensemble support
  • Helps Systems Automate/Automate Enterprise
  • Octopus Deploy
  • Help Systems Automate Enterprise
  • Microsoft Clustering
  • ITIL certification


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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