Business Sys. Analysis Advisor

Req ID: 340414 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Sys. Analysis Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Overview

The Business Analyst will focus on analyzing customer needs and designing a world-class customer portal that provides an exceptional user experience and meets the diverse requirements of our clientele. Additionally, this role involves analyzing current business processes, identifying opportunities for automation, and implementing AI-driven technologies to enhance efficiency and improve customer satisfaction.

Key Responsibilities

·         Conduct thorough analysis of customer needs and requirements. Design a world-class customer portal that enhances user experience and meets customer needs.

·         Design and develop IT solutions leveraging AI to optimize business processes across CX, Logistics, Manufacturing and Commercial.

·         Change Management: Continue to onboard customers to eCom and portal platforms.

·         Provide technical support and training to CSR teams on newly implemented technologies.

Qualifications

·         Bachelor's Degree in Computer Science, Information Technology, or a related field. Ideally, have developer background before moving to analyst role.

·         Strong Business Analysis (or Product Management) experiences. 5+ years of experience in IT, with a focus on Customer portal, leveraging web technologies to improve customer experience and business efficiency. Experience with designing Chatbot desired. Ideally, B2B experience.

·          Proven experience in automating or optimizing business processes and implementing IT solutions in areas of eCom, Customer Portal, Supply Chain, Manufacturing desired.

·         Experience in analyzing customer needs and designing user-centric web solutions.

·         Excellent problem-solving skills and attention to detail.

·         Strong communication and collaboration skills.

Preferred Skills

·         Familiarity with customer service systems and tools.

·         Project management experience.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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