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Sharepoint On-Prem Administrator

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Date: Jun 1, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 127902 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sharepoint On-Prem Administrator to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT Data Services is looking for an energetic fast learning and self-motivated candidate that has strong technical skill and team leadership skills, able to work well with groups on a global level, and a consultative approach and problem-solving abilities to enable our business partners to operate more effectively.  These candidates will be responsible for designing, testing, and implementing large enterprise-scale information on Microsoft SharePoint on premises infrastructure. 


Principal Accountabilities:

  • Strong SME knowledge of the following technologies:
    • SharePoint 2010, 2013, 2016 infrastructure engineering
  • Intermediate knowledge of IP Telephony
  • Knowledge of Server and Networking principles pertaining to enterprise environment.
  • Performs maintenance on existing operating systems.
  • Evaluates, engineers, tests, recommends, and implements secure infrastructures.
  • Acts as a resource for system escalation issues.
  • Document’s platform standards and processes for ongoing operations.
  • Gathers business requirements for system design and validates recommended solution for Change Management.
  • Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
  • Performs root cause analysis on failed components and implements corrective measures.
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations, and solutions.
  • Responsible for following company specific systems engineering standards.
  • Acquisitions: Add acquisitions’ messaging environment under NTT Data Services, planning, development, and sustaining included in this process.
  • Executive support escalations: 20-30% time consuming work per week most client, remote access, troubleshoot, feedbacks.
  • RCA for high severity issue, CRQ Deployments during weekends and holidays.
  • On Call Support: shift for all required work and done during weekends.
  • Provide Technical Documentation and training to L1 and Service desk.
  • Lead operation resource for internal and external projects: represent Messaging and Collaboration team, following project assignments and schedules.

Technical/Professional Requirements:

  • Prior experience with Windows Server OS (2008, 2012, 2016, 2019), Performance Monitors and System Services management
  • Architect level knowledge of the following:
    • SharePoint 2010, 2013, 2016 infrastructure engineering
  • 7 x 24 hour on-call support
  • Responsible for complex testing and analysis of all elements of the computer systems.
  • Analyzes and provides innovative solutions to system engineering and design projects.
  • Represents the organization in front of critical audiences such as clients/customers/vendors/executives.
  • Thorough understanding and management of customer business needs and expectations
  • Candidates must have exceptional customer service, problem solving, and communication skills.
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers.
  • Strong team player with ability to work in a team and as individual contributor.
  • Strong organizational and documentation skills.
  • Fast learner, flexible and able to work on multiple tasks.


  • Possess 10+ years of relevant professional experience or equivalent combination of education/experience as described above.
  • Official Microsoft Product Certification is a plus
  • Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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