Delivery Manager (Hybrid - GDL)

Delivery Lead 

Location: Guadalajara (Hybrid-Office twice a week)
Organization: Global Technology Capability Center (GTCC)

Position Overview

The Delivery Lead will be responsible for managing the end-to-end delivery of an assigned portfolio of GTCC projects, ensuring successful execution across scope, quality, timelines, risks, resources, and stakeholder expectations. The role will serve as a key connection point between GTCC delivery teams, business stakeholders, Champions, and leadership.

As the GTCC continues to scale, this role will provide dedicated delivery oversight to maintain high-quality service, strengthen stakeholder engagement, proactively manage delivery risks, and support a positive employee experience.

Key Responsibilities

• Lead end-to-end delivery of assigned projects and initiatives, ensuring commitments are met across scope, schedule, quality, and budget.
• Act as the primary delivery point of contact for project stakeholders and GTCC Champions.
• Monitor project health, dependencies, risks, issues, and action plans, escalating when appropriate.
• Coordinate with Scrum Masters, Project Managers, Technical Leads, and engineering teams to ensure effective execution.
• Establish and maintain delivery governance, reporting, KPIs, and status updates for GTCC leadership.
• Proactively identify delivery challenges and implement recovery or mitigation plans.
• Ensure teams follow agreed delivery methodologies, processes, and quality standards.
• Support resource planning, capacity management, onboarding, and allocation across projects.
• Partner with technical and business stakeholders to resolve dependencies and delivery impediments.
• Monitor stakeholder satisfaction and proactively address concerns or feedback.
• Promote continuous improvement across delivery processes, team collaboration, and service quality.
• Support employee engagement by identifying delivery-related challenges impacting team experience and working with leadership on solutions.
• Contribute to GTCC scaling initiatives, standardization, and adoption of best practices across projects.

Required Qualifications

• 5+ years of experience in IT project delivery, project management, service delivery, or a related discipline.
• Experience managing multiple projects or a portfolio of technology initiatives.
• Strong understanding of Agile/Scrum and software development lifecycle practices.
• Experience with project governance, risk and issue management, and stakeholder communication.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work effectively with technical and business stakeholders.
• Experience working with distributed or global teams.
• Strong communication and presentation skills in English and Spanish.
• Proficiency with tools such as Jira, Confluence, Microsoft Teams, PowerPoint, and Excel.

Preferred Qualifications

• Experience working within a Global Capability Center, Shared Services, or IT outsourcing environment.
• Experience supporting automotive or other large enterprise clients.
• Experience with resource/capacity planning and financial tracking.
• PMP, PMI-ACP, Scrum Master, SAFe, or similar certification.
• Experience driving continuous improvement and operational excellence initiatives.

Success Measures

• On-time and high-quality project delivery.
• Effective management of risks, issues, dependencies, and escalations.
• Stakeholder and Champion satisfaction.
• Team engagement and employee experience.
• Accurate and timely delivery reporting and governance.
• Improved delivery consistency and scalability across the GTCC.

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