Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. 

• NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. 
  Location: Guadalajara, Jalisco. Mexico. 

 
Requirements: 
• Availability to work 45 hours per week 
• Interest in working on Afternoon/Night shifts 
• Advanced English 
• Looking to work in IT Environment 
• 6 months of experience in Customer Service 

 
We Offer: 
• Competitive salary 
• Grocery Tickets - 12% of base salary 
• 30 days of Christmas bonus 
• 10 days of vacations 
• 50% Vacation bonus 
• Savings Funds 
• 5 personal days per year 
• Medical insurance (You and your family) 
• Life insurance 
• Dental Insurance 
• Discounts with selected Optics 
• Opportunity to grow in the company 

 
Activities 
• General L1 support for hardware and MS Office packages 
• Advance technical support for in-house applications and developments 
• Answer technical support calls providing and escalating to other support groups 
• Provide support based on email generated requests or reports 
• Document troubleshooting steps and detailed description of the customer incidents and requests 
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures