Desktop Support Senior Associate - Helpdesk

Req ID: 355097 

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 

Job Description 

 NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.  

 All candidates are required to be full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.  

Day to Day job Duties: 

 • General L1 technical support for hardware and MS Office packages 

• Answer technical support calls, resolving and escalating to other support groups 

• Provide support based on email and self service requests. 

• Document troubleshooting steps and detailed description of the customer incidents and requests 

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

 Basic Qualifications: 

• Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience  

About NTT DATA Services 

 NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. 

 NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.