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Date: Feb 4, 2026
Location: Guadalajara, JAL, MX
Company: NTT DATA Services
NTT DATA Services is currently looking for a Helpdesk Associate – Bilingual (English-Spanish) to join our team in Mexico (100% Remote).
Activities:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Basic Qualifications:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your official certificate of completion will be requested)
- Availability to work 45 hours per week
- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
- Advanced English (excellent pronunciation and fluency)
- Looking to work in IT Environment
- 6 months of experience in Customer Service and/or Tech Support
- Have basic troubleshooting skills
Benefits and Perks:
- Competitive salary
- Savings Fund- 13% of base salary (Capped by law)
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (with full coverage such as wife/husband and soons)
- Life insurance
- Dental Insurance (with full coverage such as wife/husband and soons)
- Discounts with selected Optics
- Opportunity to grow in the company
NTT DATA Services is currently looking for a Helpdesk Associate – Bilingual (English-Spanish) to join our team in Mexico (100% Remote).
Activities:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Basic Qualifications:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your official certificate of completion will be requested)
- Availability to work 45 hours per week
- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
- Advanced English (excellent pronunciation and fluency)
- Looking to work in IT Environment
- 6 months of experience in Customer Service and/or Tech Support
- Have basic troubleshooting skills
Benefits and Perks:
- Competitive salary
- Savings Fund- 13% of base salary (Capped by law)
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (with full coverage such as wife/husband and soons)
- Life insurance
- Dental Insurance (with full coverage such as wife/husband and soons)
- Discounts with selected Optics
- Opportunity to grow in the company
|
. <p>NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</p> <p>We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).</p> |
Job Segment:
Technical Support, Help Desk, Information Technology, Technology
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