Help Desk Associate

Req ID: 102662 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Guadalajara.

• General incident management 
• Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles 
• General L1 support for hardware and MS Office packages 
• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups 
• Provide support based on email generated requests or reports 
• Document troubleshooting steps and detailed description of the customer incidents and requests 
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 
• Strong written communication skills 
• Previus technical support experience of 1 year in call center environment for Windows OS, MS Office, Outlook, Internet Explorer, antivirus and peripherals (Installation, operation, configuration)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.