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Help Desk Associate

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Date: Jan 2, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 102662 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Guadalajara.

  • General incident management 
  • Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles 
  • General L1 support for hardware and MS Office packages 
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups 
  • Provide support based on email generated requests or reports 
  • Document troubleshooting steps and detailed description of the customer incidents and requests 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 
  • Strong written communication skills 
  • Previus technical support experience of 1 year in call center environment for Windows OS, MS Office, Outlook, Internet Explorer, antivirus and peripherals (Installation, operation, configuration)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Consulting, Help Desk, Information Technology, Technical Support, Technology