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Help Desk Associate

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Date: Feb 16, 2021

Location: Guadalajar, JAL, MX

Company: NTT DATA Services

Req ID: 111043 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Associate to join our team in Guadalajar, Jalisco (MX-JAL), Mexico (MX).

 

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

 

Requirements:


• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service


We Offer:


• Competitive salary
• Grocery Tickets - 12% of base salary
• Restaurant Tickets - 800 pesos per month
• 30 days of christmas bonus
• 10 days of vacations
• 90% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

 

Activities:


• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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