Helpdesk Analyst- Portuguese

Req ID: 354333

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico.

DATA, Inc. currently seeks a Helpdesk Analyst - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.

Helpdesk Analyst - Full Time

• Requirements:

o Availability to work 45 hours per week
o Interest in working any shift

o Advanced Portuguese and Spanisho Looking to work in IT Environment
o 6 months of experience in Customer Service

• We Offer:

o Competitive salary
o Grocery Tickets - 12% of base salaryo 30 days of Christmas bonuso 12 days of vacations
o 50% Vacation bonus
o Savings Funds
o 5 personal days per year
o Medical insurance (You and your family)
o Life insurance
o Dental Insurance
o Discounts with selected Optics
o Opportunity to grow in the company

• Activities

o General L1 support for hardware and MS Office packages
o Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reports
o Document troubleshooting steps and detailed description of the customer incidents and
requests
o Applies diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.