Helpdesk Associate - Part Time (mornings)
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Date: Mar 6, 2021
Location: Guadalajara, JAL, MX
Company: NTT DATA Services
Req ID: 105062
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Part Time (mornings) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Principal Accountabilities: - Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. - Assists customers by diagnosing problems and providing resolutions for technical service or care issues. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. - Identifies, researches and provides input on unique or recurring customer problems. - Remains knowledgeable of NTT DATA’s product line, current industry products and technologies. - Focuses on delivering a positive customer experience according to NTT DATA standards. - Monitors and tracks issues to ensure accurate resolution. - Reviews and distributes pertinent cross-functional information. - Escalates more complex customer technical issues to senior level support.About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Job Segment:
Consulting, Cloud, Help Desk, Information Technology, Technology