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Helpdesk Associate

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Date: Feb 5, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 110054 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate  - Full Time -  to join our team in Guadalajara.

 

Location: Guadalajara, Jalisco. Mexico.

 

Requirements:

  • Availability to work 45 hours per week
  • Advanced English
  • Liking to work in IT Environment
  • Fluency in Spanish and English Languages
  • Flexibility to work shifts if required  

 

 

We Offer: 

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • Restaurant Tickets - 800 pesos per month
  • 30 days of christmas bonus
  • 10 days of vacations
  • 90% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

 

Activities

  • Identify issues, investigate root causes and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
  • May prepare help desk incident reports and assist in hardware and software evaluation
  • Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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