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Helpdesk Associate

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Date: Sep 28, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

External Job Desc Header. <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</span></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).</span></span></span></p>

 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate  - Full Time -  to join our team in Guadalajara.

 

Location: Guadalajara, Jalisco. Mexico.

 

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

 

Requirements:

  • Availability to work 45 hours per week
  • Advanced English
  • Liking to work in IT Environment

 

We Offer: 

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • Restaurant Tickets - 800 pesos per month
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 90% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

 

Activities

  • General L1 support for hardware and MS Office packages 
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups 
  • Provide support based on email generated requests or reports 
  • Document troubleshooting steps and detailed description of the customer incidents and requests 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

 

Lic. Salvador Velasco.


 


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