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Helpdesk Associate

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Date: Sep 30, 2022

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 204386 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

 Diagnoses and troubleshoots 
Level 1 
problems encountered with personal computer hardware, software and peripherals.
 Answers the help desk line and responds to users’ requests regarding computer systems.
 Acknowledges receipt of all user requests within defined service levels.
 Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
 Maintains user information and documentation.
 Participates in ensuring that client requests via the ticketing system are managed to closure.
 Delivers results in support of achieving the organization’s 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Job Segment: Help Desk, Information Technology, Cloud, Consulting, Technology