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IT Asset Management Advisor - Software

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Date: Nov 27, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 154888 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Asset Management Advisor - Software to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

 

Role Responsibilities

  • Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience
  • Engage with cross-functional teams to design and implement ITAM processes and policies supporting the lifecycle
  • Participate in Asset Management audits and remediation efforts
  • Timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system
  • Reconciliation between various data repositories to ensure consistency of all data sources
  • Investigating and resolving discrepancies to maintain data integrity of the asset data
  • Managing preparation and distribution of pre-defined and ad-hoc reports related to asset management
  • Oversee the daily management of software licenses
  • Aggregate software purchasing and license data to produce effective license positions
  • Maintain related documentation
  • Knowledge and experience with complex end user and datacenter software license models: Oracle, IBM, SAP, Microsoft etc.
  • Analyze client contracts, Purchase agreement (Microsoft Select or EA, Software Assurance, Adobe TLP, etc.), Entitlement Data to identify the Product use rights & Licensing model or metric (Device, User, Processor, Core, PVU, RVU etc) to establish areas of risk and Software License Compliance Position for the clients.
  • Experience in License recycling & re-harvesting
  • Experience with software license audits
  • Experience with Cloud Licensing or SaaS type license models.
  • Develop and implement continuous process improvements and operational efficiencies
  • Advise client on software asset management as Subject Matter Expert
  • Generate monthly reports regarding this Service

 

Requirements

  • 5 + years of experience in software asset management
  • Experience with various database and spreadsheet tools – SQL, Access, etc. Strong Excel skills are required
  • Ability to multi-task in a dynamic, fast-paced environment
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Experience implementing and/or using FlexNet Manager Platform and or similar industry standard ITAM solutions
  • Experience working on virtual teams

 

Preferences

  • An Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Software Asset Management (CSAM)
  • ITIL certification
  • Experience working in a managed services environment
  • Working knowledge of service desk and field service operations a plus
  • Graduate in any discipline (technical field preferred)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


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