L2 Support Specialist

Req ID: 267609 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required
Good knowledge of Unix, SQL and scriptng langugages
Work on supporting Product servers and clients on cutting-edge platforms.
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions
Validated collaboration and communication skills, being able to lead in a global environment

Basic Qualifications:
3+ years of relevant experience in application Maintenance and Support.
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.