L3 Support Engineer (Python & MongoDB)

Req ID: 375024 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L3 Support Engineer (Python & MongoDB) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Description: L3 Support Engineer (Python & MongoDB)

Role Overview:

We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

Key Responsibilities:

- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases. Has expertise in FastAPI framework.

- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.

- Develop and maintain scripts and tools for monitoring, automation, and reporting.

- Document troubleshooting steps, solutions, and best practices for knowledge sharing.

- Participate in on-call rotation and provide timely responses to critical incidents.

- Communicate effectively with stakeholders, providing updates and post-incident reports.

- Collaborate with development teams to identify root causes and implement long-term solutions.

Required Skills & Qualifications:

- Bachelor’s degree in computer science, Information Technology, or related field.

- 3+ years of experience in L3 support or similar roles.

- Strong proficiency in Python programming and scripting.

- In-depth knowledge of MongoDB.

- Experience with monitoring tools, log analysis, and incident management.

- Familiarity with ETL processes and data streaming concepts.

- Excellent problem-solving and communication skills.

- Ability to work independently and as part of a team.

Preferred:

- Experience with cloud platforms (AWS).

- Knowledge of key management and encryption best practices.

- Familiarity with CI/CD pipelines and DevOps practices.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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