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Network Security Advisor

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Date: Jun 11, 2022

Location: Guadalajara, MEX, MX

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Security Advisor to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

  • The Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment.
  • Implement Network Security solutions and provide operational support in a customer environment.
  • Will provide technical escalation to L1 support engineers
  • Provide Oncall support for high severity incidents in a 24x7 environment
  • Detect security issues, create customer tickets and manage problems until closure.
  • Act as point of escalation for the Network Security team and collaborate with internal Dell services support teams to ensure timely resolution of issues.
  • Ensure that Service Level Agreements and operational standards are met. 
  • Perform system maintenance, checkups and maintain current documentation.
  • Provide resolution plans for device issues.
  • Propose service, process and technical improvements to management.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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